League City recently upgraded to a new utility billing software system. During the conversion process to the new system, the City was unable to process any payments for customers set up for bank drafts or automated credit card/debit card payments during the time period of March 11 to March 31, 2019.
Because of this, many League City Utility Billing customers are receiving an April 2019 utility bill statement (paper or e-bill) with two billing cycles on it—February and March. The statement also says “past due” on it. The “past due” amount is for the February 2019 billing cycle that was NEVER charged to your bank or credit/debit card. The “current due” is for the March 2019 billing cycle.
We would like to assure our residents that the February
bill is not past due. As we continue our transition to this software system and
to minimize any further inconvenience, we are suspending all utility bill late
fees and no shut off orders will be issued for any League City utility customer. League City Utility Billing staff are also working extended hours this week to assist our customers with any concerns or questions they may have. Customers can call Utility Billing at 281-554-1335 or stop by in person at City Hall from 7 a.m. to 7 p.m. Tuesday through Thursday and Friday from 7 a.m. to 5 p.m. Customers can also email UBService@leaguecitytx.gov.
Customers signed up for automated bank draft payments will have two drafts from their account made during the month of April. One for the February bill amount and one for the March bill amount.
Customers set up for recurring credit/debit card payments will need to register for the online Customer Self-Service (CSS) Portal at this link using a NEW account number and NEW CID (customer number). Customers can find these numbers on their April utility bill statements, which are still in the process of being mailed and emailed to customers. Once you have received your April paper or e-bill statement, click here for a PDF with instructions on how to register. Once registered, customers will need to make a one-time credit card payment, and then select recurring credit card payments. The CSS portal also allows customers to set up recurring bank draft payments, sign up for e-billing, and review their monthly billing statements.
Customers can also make a credit card, cash, or check payments in person at City Hall or at the City Hall drive-thru window. Customers wishing to pay by check can also use the 24-hour drop box located in the parking lot between City Hall and the Civic Center.
Thank you for your patience and understanding as we work through the transition to this new software. Once again, we apologize for any inconvenience we may have caused our residents.