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The original item was published from 1/28/2020 1:10:00 PM to 2/17/2020 10:45:44 AM.

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Posted on: January 17, 2020

[ARCHIVED] Citizen Survey Indicates Overall Resident Satisfaction with City Services

results are in

Results from a randomly-sampled, statistically valid survey conducted in the Fall of 2019 indicate that League City residents have a very high perception of the City and are satisfied with the services they are receiving from their local government.

Of those surveyed, 91 percent are satisfied with the quality of life in League City. League City rated 23 percent above the U.S. average and 25 percent above the Texas average in the overall quality of government services.

“The goal of the survey was to objectively assess resident satisfaction with the delivery of City services, to compare the City’s performance to other communities, and to help determine priorities for the community,” said League City Communications Director Sarah Greer Osborne.

The seven page survey was administered by mail and online in October 2019 by the ETC Institute, a nationally recognized leader in market research for local governments. It is the first statistically valid survey the City has done since 2010. Residents were randomly sampled from all over League City with the goal of receiving 400 completed surveys. A total of 426 were returned and then analyzed with a confidence level of 95 percent and a margin of error of +/- 4.7 percent overall.

In addition to assessing satisfaction with City services, the survey also asked residents to prioritize what services they would like the City to focus on in the coming years. Residents indicated that the overall flow of traffic and congestion management on streets in League City was most important (73 percent) as well as overall maintenance of City streets, sidewalks, and utilities (56 percent).

The City will be using the results of the survey with staff and council members during its strategic planning process in early February to determine future priorities and programs as well as during the upcoming fiscal year 2021 budgeting process.

“This survey allows us to not only validate what we are doing and quantify how people feel about the services they receive, but it gives us a clearer picture of what we need to do better and where we need make improvements,” said City Manager John Baumgartner. “There are obvious areas where we need to take a closer look at programs and projects in order to meet the desires of our community and to ensure we are focusing on the work and services our community values.”

Click here to see the entire survey results

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